Returns & Refunds
Refunds
For most items, in the unlikely event that your product is faulty, you may return it to us for a refund or exchange within 30 days of receiving it. Refund of return shipping costs is not available for this.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us using our contact form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email using our contact form.
Shipping
We will instruct you via email where to send your item for return.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
If you are shipping an item valued over 750 SEK, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.